Processing and handling times
Orders are processed on business days only. During peak periods, processing times may be extended and we will notify you at checkout or via email.
- Standard processing time is 1 to 3 business days.
- Custom or pre-order items may require additional time.
- We do not ship on weekends or public holidays.
Shipping rates and methods
Shipping options and rates are displayed at checkout based on your destination and order size.
- Available carriers and services vary by location.
- Expedited shipping may be available for select destinations.
- Free shipping promotions are applied automatically when eligible.
Tracking and delivery
Once your order ships, you will receive a confirmation with tracking information.
Delivery times are estimates and begin once the carrier accepts the package.
- Track your shipment using the link in your confirmation email.
- Carrier delays can occur due to weather or operational issues.
- Signature requirements may apply for high-value shipments.
Address changes and delivery issues
If you need to update your delivery address, contact us as soon as possible after placing the order.
We cannot guarantee changes once a package is in transit.
Customs, duties, and taxes
International orders may be subject to customs duties, taxes, or fees imposed by the destination country.
These charges are the responsibility of the recipient and are not included in shipping costs.
Lost or damaged shipments
If your shipment is lost or arrives damaged, contact us with your order details and photos of any damage.
We will work with the carrier to investigate and determine next steps.
Orders from merchant storefronts
If you purchased from a merchant using our platform, their shipping policy applies to that order. Please contact the merchant directly for shipping questions.