Public PolicyLast updated January 5, 2026

Refund Policy

How refunds, cancellations, and payment disputes are handled for purchases made directly with us.

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Eligibility and scope

This policy applies to purchases made directly on our main website and billed by us. If you purchased from a merchant using our platform, their refund policy applies to that order.

We evaluate refund requests based on the timing of your request, the service status, and the terms shared at checkout or in your order confirmation.

If a merchant handled your payment, please contact that merchant directly for refund requests.

Non-refundable items

Some items are not eligible for refunds, unless required by law or stated otherwise in writing.

  • Credits or prepaid balances, including any bonus credits issued.
  • One-time setup fees, onboarding services, or implementation work already delivered.
  • Usage-based fees, transaction fees, or other charges that have already been incurred.
Credits are non-refundable and do not expire unless stated otherwise.

How to request a refund

To request a refund, contact our support team with your order ID, the email used to purchase, and a brief explanation.

We may ask for additional details to confirm eligibility and resolve the issue quickly.

  • Include your order ID or invoice number.
  • Share the reason for the request and any relevant context.
  • Let us know if you prefer a cancellation instead of a refund.
Email us at hi@sini.my.

Marketplace rules and enforcement

Merchants using the platform must comply with applicable laws and may not offer prohibited items. We reserve the right to suspend or terminate accounts that violate these rules.

  • Illegal products or services, including drugs and controlled substances.
  • Gambling or betting-related products and services.
  • Counterfeit, fake, or replica goods.
  • Copyright-infringing or unauthorized content.
  • Any items restricted by local regulations.
If an account is suspended or terminated for policy violations, credits are not refundable.

Refund processing times

Once approved, refunds are sent to the original payment method. Timing depends on your bank or card issuer.

  • Most refunds post within 5 to 10 business days.
  • Some payment methods can take longer to reflect the refund.
  • We will notify you when the refund is submitted.

Chargebacks and disputes

If you have questions about a charge, please contact us first so we can help resolve it quickly.

Filing a chargeback may delay resolution while the payment processor reviews the dispute.