Information we collect
We collect information you provide directly and data created through your use of the service. This helps us deliver the platform, provide support, and maintain security.
- Account details such as name, email, password, and tenant profile information.
- Business and store data including business name, address, contact email, and phone number.
- Customer and order data like customer name, email, phone, order totals, and fulfillment details.
- Shipping details such as delivery addresses and shipment status updates.
- Payment details handled by payment processors, plus transaction IDs and status data.
- Analytics identifiers you configure (e.g. Google Analytics, Facebook Pixel, TikTok Pixel).
- Technical data including IP address, device identifiers, session data, and usage logs.
- Support communications and files you share with us.
How we use information
We use your information to operate the service, communicate with you, and improve the platform.
- Deliver core features, transactions, and account management.
- Provide customer support and respond to requests.
- Maintain security, prevent fraud, and enforce our terms.
- Analyze usage trends to improve performance and usability.
Sharing and disclosures
We do not sell your personal information. We share data only when necessary to provide the service or comply with legal obligations.
- Service providers that help with hosting, analytics, support, and payments.
- Compliance with legal requests or to protect our rights and users.
- Business transfers such as a merger, acquisition, or asset sale.
Cookies and analytics
We use cookies and similar technologies to keep you signed in, remember preferences, and understand product usage.
You can control cookies through your browser settings. Disabling some cookies may impact functionality.
Data retention and security
We retain information for as long as needed to provide the service and meet legal obligations. When data is no longer required, we remove or anonymize it.
We use administrative, technical, and physical safeguards designed to protect your information.
Your choices and rights
You may have rights to access, correct, delete, or export your information depending on your location.
- Request a copy of your personal data.
- Update or correct inaccurate information.
- Request deletion where legally applicable.
- Opt out of non-essential communications.
Contact us
If you have privacy questions or requests, contact our support team with the details so we can assist you.
Email: hi@sini.my.